14^th International Conference and Exhibition on Cosmetic Dermatology and Hair Care August 13-14, 2018 Madrid, Spain

Biography:

MAHRAN ASHOUR is a healthcare business expert in Dubai, United Arab Emirates. Mahran has a rich background in the operational and business aspects of healthcare operations and management. Besides being an independent consultant for cosmetic and primary healthcare providers in the Gulf, and Middle East and North Africa (MENA) regions, he is the Director of Glamour Care Clinics (UAE), the first Surgery Center in Dubai offering 5* hotel standard service experiences. Since 2008, he has worked in single and multi-specialty practices, aesthetic and cosmetics, primary care, surgical groups and academic medical centers.  He has developed proven strategies in business planning, and leads with a hands-on approach to the daily operations of organisations – at start-up level or after long-term operations – who consult his services. Together with his business skills and his industry knowledge, Mahran is able to advise hospitals and clinics on how to compete during a time of explosive development.

Abstract:

Introduction: Dealing with unhappy and unsatisfied patients is a real challenge and many of us have to deal with them as part of our roles, and we know, it's never been easy. But if we know what to say and, more importantly, how to say it, we may be able to save the situation. Here we won’t only save the situation, but in fact we can change this to a powerful marketing tool and better relationship with those patients.

Methods: By following some simple steps, you can make the change, those steps are easy to get, but it’s not easy to implement! So, we need to have the way, talent, training to achieve the remarkable outcome! One of the most important steps is to adjust your mindset, once you're aware that your client is unhappy then your first priority is to put yourself into a customer service mindset and It's important to handle difficult customers professionally. Learning how to stay calm and how to stay cool under pressure can help you get through challenging situations with grace and professionalism! Occasionally a client or patients may become verbally abusive towards you or your team. Know in advance what you'll tolerate, and what you won't. If things escalate, you may need to be assertive and stand up for yourself, or even walk away from the situation to give the client time to cool down

Results: If you can prevent 5% of your customers from leaving you can increase your bottom line profit by 25 – 95% - “Harvard Business Review” If you can change the anger into happiness, frustration and disappointment into hope, discomfort into trust, and sure you can gain back the trust of the patient, you have definitely created a new and powerful word of mouth source, and make sure that this patient will get you 10 patients! Do your best to prevent your customer leaving your practise for whatever reasons.

Conclusions: Not all patients will be vocal with their dissatisfaction or ideas for improvement. Indeed, most patients will leave silently. However, being able to determine which patients are unhappy and find out why is powerful information, so you need to be grateful to those who speak and share their anger, for you to be able to solve their issues and develop your practice.

Biography:

Megha Chandrashekar completed her graduation from Vydehi Institute of Medical Sciences and Research Centre (2011); she pursued her Postgraduation from Rajarajeswari Medical College, (2015) affiliated under the Rajiv Gandhi Institute of Health Sciences. She is presently pursuing her Fellowship in the field of Trichology in Bangalore Medical College and Research Institute. In addition to the ongoing trichology training, her areas of interests are vested in the field of vitiligo. She is passionate in creating new pathways for refining the healthcare for the rural residents based in India.

Abstract:

Introduction: Acrofacial vitiligo being cosmetically disfiguring, can affect patients self-esteem, employability and interaction with society. The resistant nature if this form of vitiligo adds to anger and disillusionment in the affected individual. The defiant form in addition to its unstable nature necessitates the further study on acrofacial vitiligo.

Objectives: The objective of this study is to determine the clinical morphology with respect to stability of vitiligo.

Materials & Methods: A cross sectional study was done over a period of one year comprising of patients with acro-facial vitiligo. Relevant investigations including histopathology and patch test were done wherever necessary.

Results: A total of 191 cases of acrofacial vitiligo were included in the study. Among stable acral vitiligo (59.48%), ill-defined margins were seen in 84.61% and dorsum was the commonest site (23.57%). Among unstable vitiligo, joint was predominantly involved (27.03%).

Conclusion: Being prone for injuries, acrofacial areas are unstable. Well defined margins do not strike to the stability of acral vitiligo and signs of activity can be seen even in stable vitiligo. Hence unlike vitiligo of other areas, where well defined margins can be a marker of stable vitiligo, margins may not be a scale for defining the stability of acral vitiligo. Involvement of bony prominences could indicate unstable course and least involvement of proximal area of the phalanges may indicate its unstable nature.

Biography:

Zaheer Abbas acquired his Doctorate Degree of Medicine (MD) from the Tehran University of Medical Sciences (TUMS), Iran. He is a Board-Certified Dermatologist who currently practices in Paydar Skin & Hair Clinic, Bandarabbas, Iran. He underwent specialist training in dermatology and completed his residency program in Razi Hospital (TUMS) in 2014. He has researched and written several articles in his field. He has been serving as an Editorial Board Member of the Journal of Surgical Dermatology.

Abstract:

Recipient site necrosis is a rare but potentially devastating complication of hair restoration surgery. Appropriate case selection and procedure performed by expert surgical team is although mandatory but not enough to prevent such event, particularly in megasessions. Therefore timely recognition of impending necrosis is very important to consider preventive measures. Topical nitroglycerine has been used successfully in the management of skin necrosis following injection of dermal fillers. Based on this idea, a case series was designed to determine the efficacy of topical nitroglycerine in consecutive cases of hair transplant troubled with dusky skin vulnerable to necrosis. A management algorithm was also proposed from clinical observations and literature review to avoid vascular compromise that could lead to necrosis. Our experience with the use of nitroglycerine spray on the cyanotic area resulted in prevention of impending necrosis due to its vasodilatory effects on arterioles.

Biography:

Snoor S. Hadi. Has completed the master's degree in Clinical Dermatology at age of 29 years old from university of Duhok /college of medicine. She is now working as specialist dermatologist and cosmologist in Azadi General Teaching Hospital. She attended many conferences and training courses on dermatology and cosmology and had had been a speaker in many of them nationally and internationally.

Abstract:

KID syndrome (Keratitis-Icthyosis-Deafness syndrome), first described in 1915 by Frederick Burns who provided a detailed clinical description delineating all the key features of this syndrome. And there are only 200 cases published over the world till now. I report a 30 year old female who presented with persistent scaly skin over parts of her body and scalp with diffuse alopecia. There was erythrokeratoderma of face and diffuse hyperkeratotic hyperpigmented infected plaque over pubis. There was history of recurrent episodes of folliculitis over the scalp. There was no evidence of tuberculosis or any malignancy. Eye involvement in the form of impaired vision and irritation were present. There was bilateral sensorineural progressive hearing loss. It is a great opportunity for me to share an interesting rare case with KID syndrome to add another case to the published cases worldwide and to increases awareness of this unique syndrome, suggesting the proper diagnostic strategy and effective treatments to improve the quality of life as it is a chronic non healing disease.

Biography:

Shaunak Patel is a Recipient of Chancellor’s Gold Medal in Dermatology and Founding President of Society of Aesthetic Advancements India (SAAI). He is a National Faculty in many dermatology conferences in India and a Trainer and Faculty Demonstrator for thread-lifting & micro cannula approach for filler injections both India and abroad. His core areas of interest are pigmentation and non-surgical face remolding.

Abstract:

Radiofrequency technology has come a long way since its development. Now with the advent of fractionated sublative radiofrequency, a very safe yet effective power delivery can be ensured. A powerful radiofrequency generator ensures a good amount of bulk heating while a fractionated technology can make that safer and more targeted. Tweaking a few parameters, a simultaneous very fine superficial ablation along with deeper bulk tissue heating can be achieved. The technology works to achieve a smoother treatment experience and significantly reduced downtime. The efficacy was judged from the qualitative & quantitative reduction of scars, textural changes, pigmentary spots, pores & acne flare by the visual observer scale as reported by the patient and the quantitative differences analyzed by the doctor by comparing the before and after photographs. Majority of patients reported little or no downtime as compared to other contemporary rival technologies. This was the single most important factor for a zero dropout rate during the entire course of this study. This has sparked interest for this new technology equally amongst fellow colleagues and patients alike.